The Financial Times just posted a great new article on process improvement programs in IT organizations. The article specifically calls out ITIL and COBIT. It is a great read for any business owner, process jock, or IT manager who wants a quick introduction into the value standards like ITIL and COBIT bring to an IT organization and to the business as a whole.
The article had a number of great points, including:
- Without a strong process based program in IT, it is very difficult to quantify how money is being spent.
- Process improvement efforts often take a backseat when resources are scarce, sacrificing efficiency.
- A top down push for blind adoption of any standard can lead to backlash.
Read Full Article: FT.com - Why business leaders need to ask their IT organisations about process.