Difficulty with "Free Product Activation"

Jason Smith · Messages: 1 Offline

Dear Synthis Support

I downloaded the Process Modeller software some time ago. My trial period has now expired and I'm being told I need to activate the product.

I've registed online using email address and I've received the registration email and successfully logged in to your website using this id/email.

Unfortunately, the product activation process does not seem to be working. When I first hit the "Login" button I was prompted to enter HTTP Proxy detail if applicable, which are, and which I did. I've triple checked the HTTP Proxy information but I keep getting a dialog box entitle "Activation Error" that says:

"The process modeller is unable to connect to the activation server at this time. Please contact Synthis to register offline."

I emailed "support@synthis.com" some time ago but never received a reply. Its now a couple of months later so I thought I'd try again through this form this time.

Can you help with "registering offline"?

Wells Burke · Messages: 25 Offline

Hi Jason,

Instead of trying to diagnose the network, I'll send you a license key that will take care of the problem. It will be on the way shortly.

André Bregalda · Messages: 1 Offline

I am with the same problem.

Mary Ann Smith · Messages: 33 Offline

For anyone having trouble with Version 3.7 auto-activation, please send an email to support@synthis.com and we'll send a reply email with a license file as an attachment.

For those interested in checking out our new Version 4.0 "preview release", it is now available at http://www.synthis.com/downloads.

Version 4.0 is no longer comes with a hard-coded trial expiration date. You should now automatically get XX days from the day you install the software on your machine.

-Andy Ibbotson
Synthis Corporation