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		<title><![CDATA[Latest posts for the topic "Support  - lack of response on issues"]]></title>
		<link>http://www.synthis.com/forum/posts/2.page</link>
		<description><![CDATA[Latest messages posted in the topic "Support  - lack of response on issues"]]></description>
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				<title>Support  - lack of response on issues</title>
				<description><![CDATA[ I have raised a problem with print preview but, to date, have had no response other than from your sales team.  I am currently reviewing Synthis as a possible standard process modelling tool for us.  Synthis seems a good tool and could work for us but I cannot live with the absence of support I have experienced to date.  One of your sales executives has been very responsive but it seems that he is getting little back up from your support group.  I would expect a response within 24 hours even if it is something along the lines of "we have received your issue and will respond in X hours/days".<br> <br> When and how do you intend to address this?]]></description>
				<guid isPermaLink="true">http://www.synthis.com/forum/posts/54#109.page</guid>
				<link>http://www.synthis.com/forum/posts/54#109.page</link>
				<pubDate><![CDATA[Fri, 7 Jul 2006 06:20:26]]></pubDate>
				<author><![CDATA[ sswindon]]></author>
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				<title>Re:Support  - lack of response on issues</title>
				<description><![CDATA[ Hi Stephen, <br> <br> I think I have responded to both of your recent posts.  If I have missed anything please let me know.<br> <br> I'm sorry it has taken longer than you would have liked.  We do try to provide timely support to all of our users.  Because the Modeler is a free product however, we do have to prioritize support for paying process server customers.<br> ]]></description>
				<guid isPermaLink="true">http://www.synthis.com/forum/posts/54#112.page</guid>
				<link>http://www.synthis.com/forum/posts/54#112.page</link>
				<pubDate><![CDATA[Fri, 7 Jul 2006 10:33:04]]></pubDate>
				<author><![CDATA[ Wells Burke]]></author>
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				<title>Re:Support  - lack of response on issues</title>
				<description><![CDATA[ Please bear in mind that users of your free software today may well become paying customers tomorrow.  I am evaluating the software to see if it is something we should adopt as a standard.  If so we will probably purchase a licence from you.  I suggest that you publish a response timeframe for users of the free software - 72 hours should suffice - that way expectations will be managed.  Currently I have nothing else to judge the quality of your support service other than the service I have received to date which, as indicated by the title of this topic, is less than satisfactory.]]></description>
				<guid isPermaLink="true">http://www.synthis.com/forum/posts/54#120.page</guid>
				<link>http://www.synthis.com/forum/posts/54#120.page</link>
				<pubDate><![CDATA[Tue, 11 Jul 2006 08:47:34]]></pubDate>
				<author><![CDATA[ sswindon]]></author>
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			<item>
				<title>Re:Support  - lack of response on issues</title>
				<description><![CDATA[ I am deafened by the silence on this issue!]]></description>
				<guid isPermaLink="true">http://www.synthis.com/forum/posts/54#122.page</guid>
				<link>http://www.synthis.com/forum/posts/54#122.page</link>
				<pubDate><![CDATA[Thu, 20 Jul 2006 07:31:46]]></pubDate>
				<author><![CDATA[ sswindon]]></author>
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